Refund & Replacement Policy

1. Transit Damage & Defective Bag Claims

At VPL Agro Pvt. Ltd., we take extreme pride in multi-layer moisture-proof packaging. In the rare event that seed bags arrive:

• Torn, cut, or punctured during transportation
• With broken tamper-evident seals or missing batch lot tags
• Bearing signs of water ingress or moisture exposure in transit

You are entitled to a 100% Free Replacement or immediate refund. Please notify our helpline within 7 days of delivery.

2. Germination Discrepancy & Lot Verification

Every seed bag has an assigned laboratory Lot Number (e.g. VPL-2024-PB130) printed on the physical lot tag and batch label.

If you perform standard germination testing (wet paper/cloth towel method) as per instructions and achieve less than 80% germination, contact our agronomy helpline. Our regional field officer will inspect the remaining sample, verify the lot tag, and initiate immediate bag replacement.

3. Refund Process & Timelines

Approved refunds are credited back to the customer’s original payment method (Bank Account / UPI) within 3 to 5 business days of approval.

4. How to Initiate a Claim